Welcome to our Frequently Asked Questions (FAQs) section. We believe that transparency is the cornerstone of a thriving community, and the FAQs are our way of bringing clarity to the diverse queries that may arise.

Our FAQs are a dynamic resource, evolving with the needs of our community. As we receive your feedback and insights, we refine and expand this section to ensure it remains a relevant and valuable resource for everyone.

Our support team is just an email away. If you can’t find the answer that you are looking for, reach out to us at bvb@bdynamic.com.au, and we'll be delighted to assist you on your Big Value Box journey.

Found a question missing? Have suggestions on how we can enhance this section? We welcome your input! Your voice shapes the evolution of our FAQs.

1. What is Big Value Box?

• Big Value Box is an innovative collective purchasing platform where buyers commit to a percentage of a box filled with various products. Once the box reaches a minimum commitment threshold set by the seller, it is shipped to a warehouse for distribution.
  
  

2. How do I get started as a buyer?

• Simply create a buyer account on our platform, explore available offers, and commit to a percentage of the Big Value Box that suits your needs.
  
  

3. Can I change my commitment percentage after confirming?

• No, once you confirm your commitment, it cannot be changed without contacting customer service. Ensure you commit to the right percentage before confirming. You can create another order with an additional percentage, however we encourage you to speak to customer service should you need any help.
  
  

4. What happens if the Big Value Box doesn't reach the minimum commitment threshold?

• If the box doesn't reach the minimum commitment threshold within the specified time, the Big Value Box is cancelled and the commitments are removed. The buyers will not be charged.
  
  

5. How is shipping handled?

• Once the box reaches the minimum commitment threshold, it is shipped to a warehouse. The respective portions of the Big Value Box are then sent to buyers (if they’ve chosen delivery) or held for pick-up by the customers. You will receive email notifications about the progress of the Big Value Box and when it is being shipped.
  
  

6. Can I see the progress of the Big Value Box I committed to?

• Yes, you can track the progress of the Big Value Box in your buyer dashboard. It shows the current commitments and whether the box has reached the minimum threshold. All the Big Value Boxes also have a graphic which shows how much of the box is filled.
  
  

7. How do sellers set the minimum commitment threshold?

• Sellers determine the minimum percentage of commitments needed before the Big Value Box is dispatched. This is communicated clearly on the product detail page under “Acceptance Threshold”.
  
  

8. Are there any additional fees for buyers?

• Buyers only pay the committed percentage of the Big Value Box and any delivery/handling charges depending on their preference. The total that you will pay for the Big Value Box will clearly be shown in your shopping cart. All supplier and warehouse related fees are included in that price.
  
  

9. Can I commit to multiple Big Value Boxes simultaneously?

• Yes, you can commit to multiple Big Value Boxes, provided they are different offers. Each commitment is separate.
  
  

10. What happens if I miss the commitment deadline?

• If you miss the commitment deadline, you won't be part of that specific Big Value Box. You can explore and commit to other ongoing offers.
  
  

11. How do I contact the seller or other buyers?

• You can use our questions and answers section for each product to engage with sellers and see what other buyers might be asking. Ask questions, share insights, and build connections.
  
  

12. Can I cancel my commitment after placing an order?

• No, commitments are final once confirmed. If it has been done in error, please contact customer service immediately to resolve the issue. You will not be charged simply because you place an order. It is when the Big Value Box has met the criteria for being successful that the charges will be placed. We recommend that you review your commitment carefully before confirming.
  
  

13. When is a Big Value Box determined as having been successful?

• A Big Value Box is successful when enough buyers have placed commitments and the Box has been filled to over the Acceptance Threshold before the expiry date. Only when this level is met are the payments taken from the buyers and the seller is committed to sending through the Box.
  
  

14. Are the products in the Big Value Box pre-determined?

• The products in the Big Value Box are determined by the seller. They curate offers to provide a variety of products to buyers.
  
  

15. What types of products can I find on Big Value Box?

• The initial offers we have will primarily be for electrical related products. However, we intend to grow other categories of products quite soon. The diversity depends on the sellers and their product selections.
  
  

16. Can I request specific products in a Big Value Box?

• The products in each Big Value Box are predetermined by the seller. Buyers commit to a percentage of the overall box, not individual products. However, if there are any specific types of products you are interested in, we encourage you to let us know on bvb@bdynamic.com.au.

 

17. How long does it take for the Big Value Box to be shipped after reaching the minimum threshold?

• The Big Value Box will be shipped soon after the expiry date is reached on the condition that the minimum threshold has been met. Once the products reach the warehouse, it will be forwarded on for delivery or available for pick-up within 24 hours.
  Check the offer details for estimated shipping times. You will be sent email notifications each step of the way.
  
  

18. Is my payment information secure on Big Value Box?

• Yes, we prioritise the security of your payment information. Our platform uses industry-standard security measures.
  
  

19. Can I trust the sellers on Big Value Box?

• We vet each seller directly to ensure that the products they provide are genuine and, in relation to the clearance aspect, we work closely with the manufacturers to get you the best offer possible.
  
  

20. What happens if I receive a damaged product?

• If you receive a damaged product, contact our support team immediately. We will assist you in resolving the issue.
  
  

21. Can I change my shipping address after confirming my commitment?

• No, once your commitment is confirmed, the shipping address is final. Ensure your details are accurate before confirming. However, we encourage you to contact our customer service to get assistance as soon as possible – they may be able to update the shipping address if the box has not been dispatched from the warehouse yet.
  Any additional charges resulting from a change of address after dispatch will be passed on the buyer.
  
  

22. Are there any restrictions on who can become a buyer on Big Value Box?

• Generally, anyone can become a buyer. However, check our terms and conditions for any specific eligibility criteria.
  
  

23. How do I know when a Big Value Box is close to reaching the minimum commitment threshold?

• You can receive notifications about the progress of the Big Value Box via your registered email address or through our platform.
  
  

24. Can I combine commitments with friends or family members to reach the threshold?

• Absolutely! We encourage this because the concept of collective buying relies on having enough buyers coming together to buy as a group, thus providing a win-win for both the seller, in terms of volume of sales, and the buyers, by getting the best possible value and savings.
  We have affiliation sharing links on the order and product pages which you can use to share details of the Big Value Box you are interested in sending to friends and family.
  
  

25. Are there discounts for larger commitment percentages?

• Each box will have a certain value or savings associated with it. This percentage will apply if you order the minimum order quantity or if you order the entire box. The concept is to provide all buyers a fair share of the savings. Please check the details of each offer to understand the pricing and the savings associated with it.
  
  

26. Can I return a product once I receive it?

• Big Value Box has a 30-day return policy, which means you have 30 days after collecting your part of the Big Value Box to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and with original packaging.
  Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
  
  To start a return or raise an issue on the received goods, you can contact us at bvb@bdynamic.com.au.  Please see our Returns Policy for more information.
  
  

27. How do I leave a review for a seller or product?

• We currently do not have this feature but intend on building it very soon.
  
  

28. What happens if a seller cancels a Big Value Box?

• If a seller cancels a Big Value Box, all commitments are removed. Payments are not taken from buyers until a Big Value Box is successful. Once it is successful and the payments have been processed from the buyers, the seller cannot cancel a Big Value Box.
  
  

29. Are there any restrictions on the number of commitments I can make in a specific time frame?

• Generally, there are no restrictions on the number of commitments.
  
  

30. Can I sell products on Big Value Box as an individual?

• Currently, our platform is tailored for business sellers. Individual selling options will be enabled in the future. If you are interested in selling on Big Value Box, please get in touch with us and we will keep you updated.
  
  

31. How do I report suspicious activity or violations on Big Value Box?

• If you notice any suspicious activity or violations, please contact our support team immediately. We take user safety and platform integrity seriously.
  
  

32. How does Big Value Box handle my privacy and personal information?

• At Big Value Box, we prioritise the security and confidentiality of your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. Rest assured, we adhere to strict privacy standards and do not share your information without your explicit consent.
  For a detailed understanding of our privacy practices, please refer to our Privacy Policy available on our website.
  If you have any privacy-related concerns, feel free to reach out to our support team for further clarification. Your privacy is our priority.
  
  

33. I have an inquiry or issue with regards to my PayPal transaction. Who should I speak to?

• Contact PayPal:

  For inquiries relating to PayPal Credit Pty Ltd or PayPal then we are requested to ask you to contact PayPal Customer Service