Big Value Box Returns Policy

Big Value Box  (a subsidiary of B dynamic Pty Ltd  ABN:76 115 163 892) has a 30-day return policy, which means you have 30 days after collecting your part of the Big Value Box to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and with original packaging.

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will refund the product plus delivery cost for any defective or damaged items, or send a replacement product at our cost if it is available. We will also bear the delivery cost for resending any incorrect orders. However, we only cover the cost of the product for change of mind returns.

To start a return or raise an issue on the received goods, you can contact us at bvb@bdynamic.com.au.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services.

For example, the ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect, given factors including the cost and quality of the product or any representations made.

All products are covered by the supplier’s standard product warranties.